Privacy Policy

Vitola POS (“Vitola,” “we,” “us,” or “our”) provides point of sale software for cigar lounges and operates the website vitolapos.com (the “Site”). This policy explains what information we collect, how we use it, and the choices you have. By using the Site, you agree to this policy.

Information you give us. When you request a demo, ask for a quote, or contact us, we collect the information you submit, such as your name, email address, phone number, lounge name, number of locations, and anything you write in a message field.

Information collected automatically. Like most websites, we receive basic technical data when you visit, such as your IP address, browser type, device type, pages viewed, and referring pages. We use this to keep the Site working, secure, and improving.

• To respond to your demo request, quote request, or question
• To provide, maintain, and improve our software and services
• To send you messages you have asked for or consented to receive
• To comply with legal obligations, including age verification requirements that apply to tobacco retail
• To protect the Site and our business from fraud and abuse

If you give us your phone number and check the applicable consent box on our contact form, we may send you text messages. We offer two separate types of consent:

• Demo and account messages: texts about your demo request, scheduling, quotes, onboarding, and customer care.
• Marketing messages: texts about new features, promotions, and offers. Marketing consent is optional and is never a condition of purchasing anything from us.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and you can get help by replying HELP or emailing support@vitolapos.com. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell your personal information. We share it only in these situations:

• With service providers who help us run our business, such as hosting, email delivery, and customer support tools, under contracts that limit how they may use it
• When required by law, subpoena, or a request from a government authority
• To protect the rights, safety, or property of Vitola, our customers, or others
• As part of a merger, acquisition, or sale of assets, in which case this policy will continue to apply to your information

For clarity, and as stated above, text messaging opt-in data and consent are excluded from all sharing with third parties.

We keep your information only as long as we need it for the purposes above or as required by law, then delete it. We use reasonable administrative, technical, and physical safeguards to protect it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

• Text messages: reply STOP to any message to opt out, or reply HELP for assistance.
• Marketing email: use the unsubscribe link in any marketing email we send.
• Access and deletion: email support@vitolapos.com to request a copy of your information or ask us to delete it.

Our products serve tobacco retailers, and the Site is intended for business owners and operators who are 21 years of age or older. We do not knowingly collect information from anyone under 21.

We may update this policy from time to time. When we do, we will revise the date at the top of this page. Material changes will be noted on the Site.

Questions about this policy or your information? Email support@vitolapos.com or call (929) 477-6398. See also our Terms & Conditions.