Features
Built for the way a lounge actually runs.
Generic retail software treats a cigar lounge like a convenience store. Vitola was built around the humidor, the member, and the slow burn of a good evening.
Register & Checkout
Break a box, ring a single, keep the margin.
- Scan barcodes for boxes and singles. Break a box and the singles stay linked to it.
- Dual pricing shows cash and card totals on every ticket
- Line and order discounts, refunds, and loyalty points redeemed at the register
- Receipts print over ESC/POS and Epson ePOS, and the cash drawer kicks when it should
Sale · Register 1
Broken from box H-12 · 23 singles remain linked
Cash price
$77.68
Card price
$80.79
Humidor Monitoring
Your humidity, watched around the clock.
- Live humidity and temperature from sensors inside each humidor
- Set a target range per humidor and get an alert the minute it drifts
- Watch the live feed from the counter or from your couch
- Stop doing the nightly walk-through in your head
Humidor Sensors · Live
streamingWalk-in · RH
69%
target 65 to 72%
Walk-in · Temp
68.2°F
target 66 to 70°F
Inventory & Catalog
One inventory, from the humidor to the kitchen.
- Cigars, accessories, pipe tobacco, food, drinks, apparel, and services in one catalog
- Start with 110+ cigars preloaded and sell on day one
- Scan an unknown UPC, look it up, and bind the barcode on the spot
- Stock receiving, low stock alerts, CSV import, and Code 128 label printing
Inventory · All Departments
AI on the Counter
A tobacconist's memory, on every shift.
- Point the camera at a cigar and Vitola tells you what it is
- The concierge recommends from your live stock, never from a generic list
- Ask for something mild under $15 and it answers with what is on the shelf
- New staff sound like ten-year tobacconists in their first week
AI Tools
Photo identified in 1.2s
Casa Miera Toro · 94% match · in stock at H-12
Something mild for the morning, under $15?
Concierge · from live stock
Try the Del Valle Lancero ($12.50, bin H-09) with its mild cedar and cream. The La Ceniza Robusto ($13.00) is a rounder alternative. Both are on the shelf now.
Members, Lockers & Tabs
Every regular recognized the moment they sit down.
- Profiles with ID on file, points, visits, notes, and full purchase history
- Lounge and bar tabs with a proper food and drink menu
- Tab limits per member, enforced by the server instead of by memory
- Locker assignments and per-member discounts
Member Profile
Miguel Delgado
Reserve Member · ID on file · since 2021
148
Visits
3,420
Points
$300
Tab limit
Dues, Loyalty & Marketing
Dues collected while you sleep.
- Recurring dues billed to the card on file, automatically
- A collection list shows who paid and who needs a nudge
- Reminder emails go out on their own
- New arrival campaigns reach the members who actually buy that style
Dues · March Collection
Campaign queued
“New arrival: Vieja Costa Maduro” goes out to the 34 members who bought maduros in the last 90 days
The point
Six figures of tobacco lives in your humidor.
Vitola counts it, watches it, and tells you the moment something drifts. That is the whole job.
Compliance & Controls
Inspection-ready, every single day.
- Scan the driver's license barcode and the sale verifies 21+ in a second
- Every check lands in an age verification log you can hand to an inspector
- Staff sign in with PINs as Owner, Manager, or Tobacconist
- Sales tax is configurable, with county presets ready to go
Sale · Verification & Tax
License scanned, verified 21+
Logged to the age verification log · 8:42 PM
Every check logged. Every role scoped by PIN. Ready when the inspector walks in.
Website & Online Orders
Your website sells what is actually on the shelf.
- A website API serves live stock, so you never sell a ghost cigar
- Orders move from new to packed to ready to completed on one screen
- Cancel an order and the sticks go straight back on the shelf
- Webhook sync retries until your site and your humidor agree
Online Orders
Casa Miera Toro ×5 · humidity packs ×2 · $108.40
2 singles went straight back to bin H-04
Reports
Know your lounge like you know your regulars.
- Revenue, margin, and top sellers at a glance
- Tax collected, memberships, and refunds without the spreadsheet
- The age verification log lives in the same place
- Everything updates in real time as the register rings
This Week · Revenue by Day
And the rest
Everything you'd expect, included.
Works with your hardware
Barcode scanners, license scanners, receipt printers, and cash drawers. Plug in what you already own.
Survives bad Wi-Fi
Offline-first with a portable local SQLite database. The counter keeps ringing and everything syncs when you are back online.
Installs in minutes
One-click installers for Windows and Mac, kiosk mode for the counter, and automatic backups with one-click resets.
Light it up
Your lounge deserves a system as refined as your shelf.
See Vitola on your own catalog. Thirty minutes, your data, no pressure.